Frequently Asked Questions
Where are you located?
We have 2 home offices (one in Niagara Falls and one in Mississauga, Ontario). Anthony also offers house calls and mobile massage services.
What are your hours?
My business hours for house calls and home office appointments are available here.
We are currently open 7 days per week, with the exception of holidays; however, I have home offices and offer house calls in multiple regions so my availability in each region is set to specific days. Typically, I am available in Niagara from Saturday to Wednesday. I am in Mississauga/Oakville Thursdays and Fridays. I am available in Toronto on the third Saturday of each month, if it is available.
How much do you charge?
We charge per session, so that we may bill to insurance companies and provide insurance receipts more easily; however, a treatment plan to address underlying issues can require several sessions. The frequency and duration of treatments in a treatment plan varies based on a case-by-case basis.
We offer COMPLIMENTARY consultations for massage treatment plans (conditions requiring 3+ months of treatment).
The price of each individual session is based on the duration of your session (e.g. 60 or 90 minutes).
All prices include HST.
RMTs are healthcare professionals. Massage therapy is not covered by OHIP. However, all of our RMT massage treatment types and modalities may be covered by massage health benefits with private insurance companies. If you are unsure of your coverage, please contact your insurance provider directly.
There is NO price difference for different treatment types (e.g. prenatal, relaxation, athletic, trigger point therapy, myofascial release, or deep tissue).
We have separate rates for appointments at our home offices and for house calls/mobile massage. House call rates vary depending on travel zone and parking fee (if applicable). House calls start at 60-minutes.
There is NO additional charge for cupping or gua sha / cao gio / scraping.
Only hot stone massage has an additional charge (an extra $10 in our home office or an extra $30 for a house call. The RMT will need to arrive 15 minutes prior to the appointment start time for a hot stone massage house call. 60-minute minimum for all hot-stone massages.).
How soon can I get an appointment?
We are grateful for each and every appointment request that we receive! Please keep in mind that same-day appointments are difficult to accommodate due to how busy we are with our regular and standing appointments.
We will always try our best to accommodate all patients' requests, and we are happy to welcome new patients; however, it is likely that only weekday morning or early afternoon appointments will be available on short notice.
Evenings and weekends are normally booked at least 1-2 weeks out, and even 3-4 weeks out during high-demand periods.
If you are looking for an evening or weekend appointment, we strongly encourage you to book in advance as those slots are filled up quickly.
High-demand periods tend to include the months of March, May, August-September and November - mid-January (when most insurance policies renew).
The months of October - December are the busiest months of the year, as most patients are wishing to maximize their insurance benefits. To avoid disappointment, please consider booking your appointments at this time of the year well in advance, such as by September. Evenings and weekends in December are often fully booked by October.
After your first treatment, we will be happy to help you with coordinating regular or "standing" appointments if you so wish to, that way you are sure to maximize your massage benefits while securing your preferred day and time.
Should I book 60 or 90 minutes?
The ideal treatment length per session depends on your case.
After an initial assessment, your RMT can advise you on the duration and frequency required for each session in order to thoroughly address the issue(s) you are experiencing.
We offer COMPLIMENTARY consultations for long-term treatment plans (i.e. treatment spanning over 3 months or more).
Generally, in an initial visit, we can usually thoroughly cover up to 3 main concerns in a typical 60 minute session. But a good recommendation is: for more complex cases (or if it has been a long time since your last treatment), consider a 90 minutes session as this will allow for more detailed attention to your problem area(s). If you are looking for a full body massage, you will need 90 minutes.
If you're short on time, we also offer 30 minute and 45 minute treatments, but still highly recommend at least 60 minutes. Realistically, 30 minutes is only enough time to do half of your back (upper or lower back), and 45 minutes is only enough time to thoroughly treat one significant concern.
If you are looking for relaxation or general Swedish massage, 45 minutes is just enough time to address half the body in a treatment, meaning either the lower body or upper body (bottom half or top half). Most patients benefit from at least 60 minutes to fully relax. Full body relaxation massage requires 90 minutes for a thorough treatment.
Do you offer direct billing?
As a Registered Massage Therapist (RMT), your treatments with Anthony may be covered under extended benefits with private insurance companies. Our direct billing service is available for appointments, whenever possible. Please bring an alternate method of payment to your appointment (i.e. cash, e-transfer, debit or credit) in case that direct billing is not possible or does not work (e.g. you did not have the required doctor's referral on file with your insurance provider, or your policy requires manual submission by the policy holder).
If we are unable to directly bill to your insurance, we will provide you with an insurance receipt, which you can submit to your insurance provider for your claim. This insurance receipt will be emailed to you in PDF format after payment of your service. With our insurance receipt, you will be able to receive reimbursement from your insurance provider without any issues, as per your insurance policy. The insurance receipt will include the treatment duration, price, location, name of provider and the RMT's registration number.
What forms of payment do you accept?
Acceptable methods of payment include: e-transfer, cash, debit, Visa, Mastercard and American Express. Debit and credit card payment is only accepted in-person (no over-the-phone payments). We also offer direct billing with most private insurance companies.
Is an hour actually an hour?
For a 60 minute session, you will receive 60 minutes of hands-on therapy (including hands-on assessment) provided that you arrive on time. If you arrive late, your washroom use, dressing/undressing time and explanation of self-care/recommended stretches time will run into your treatment time.
We also ask that you complete your intake and direct billing forms prior to arriving for your first appointment, so that you do not use up any of your hands-on treatment time filling out forms.
If you are late for your appointment, you will still be charged for the entire duration of your appointment and your appointment end time will remain the same, so as not to inconvenience the next patient.
Learn more about our late policy here.
What does my appointment include?
Your appointment includes an assessment followed by a customized treatment, targeting your concerns and goals. Your appointment will end with recommended self-care/homecare. This may include recommended stretches, icing protocols, strengthening exercises/movements, etc.
What is your cancellation/deposit policy?
Our cancellation policy aims to reduce unnecessary wait times for our patients. If you cannot make your appointment, please have the courtesy to inform us at least 24-hours beforehand so that another patient waiting for treatment may be offered that spot in a timely and convenient manner. We do understand that emergencies can happen and require accommodation. Outside of those rare emergency circumstances, we request 24 hours notice for cancelling or rescheduling an appointment.
Appointments booked online may be modified online up to 24 hours beforehand. Beyond this 24 hours, requesting to modify your online appointment will be considered a no-show.
DEPOSITS: We do not want to have to request appointment deposits or charge a cancellation fee. However, if your file is flagged with a "no-show" for an appointment in the past, OR if you do not provide reasonable notice as per our 24-hour cancellation policy for cancelling an appointment, you will either be removed from our practice, or be required to provide a advance non-refundable payment in full in order to book any future appointments.
Corporate events, parties and large groups require 50% non-refundable deposit before booking.
How do I book an appointment?
You are able to book online appointments at our Niagara Falls and Mississauga home office clinics. You may also call, text or email to schedule an appointment.
To schedule a house call, group booking or special event, please contact us, by calling, texting or email. We do reply in a timely manner (during business hours) and look forward to coordinating your appointment as quickly as possible. Commute times need to be taken into consideration when offering availability for mobile massage appointments, which is beyond what an online booking system allows.